Water Damage in Pasadena, TX: Who to Call First
Pasadena, TX has no published after-hours water emergency line, so knowing which city number to call, and when to dial 911 instead, matters before water damage gets worse.
Getting Help in Pasadena: Who to Contact and When
If someone is in danger, call 911. Otherwise, shut off the water at your home's main valve if you can reach it safely, then call the City of Pasadena department that matches your problem: Public Works, Water Billing or the Permit Department. Your insurer and a restoration provider are separate calls, listed below.
- 911 — only for danger to life, a structural hazard, or fast-rising water.
- Your home's main shut-off valve — use it if you can reach it safely; do not force a valve you cannot operate.
- Pasadena Public Works, 713-475-7836 — the city's Public Works directory number.
- Pasadena City Hall, 713-477-1511 — the city's main number if you are unsure which department to reach.
- Your homeowners insurer — start the claim after the leak is under control and you can safely photograph the rooms.
- A restoration provider for your area — reach out once conditions are safe to begin cleanup.
This page is general information, not legal or insurance advice; check your own policy for specifics. Renters should notify the landlord in writing, because a renters policy protects personal belongings rather than the building. For the complete overview of water damage steps in Pasadena, see the Water Damage Pasadena TX homepage.
| Situation | Who to Call | Contact | Checked |
|---|---|---|---|
| Life-threatening situation at the house | Emergency services | 911 | September 2026 |
| General Public Works questions | Pasadena Public Works | 713-475-7836 | September 2026 |
| Not sure which department to call | Pasadena City Hall, the city's main number | 713-477-1511 | September 2026 |
| Water bill or account question | Pasadena Water Billing | 713-475-5566 | September 2026 |
| Insurer is slow or unresponsive | Texas Department of Insurance consumer help line | 800-252-3439 | September 2026 |
How to Shut Off Your Water Safely
Use your home's main shut-off valve if you can reach it safely. Do not force a valve you cannot operate; seek qualified help instead. Pasadena has not published an after-hours emergency number for water problems, so if you cannot reach anyone and the situation is dangerous, call 911.
The City of Pasadena's staff directory lists Public Works at 713-475-7836 and Water Billing at 713-475-5566. No separate after-hours line for water emergencies is published on the city's site; for danger to life, call 911.
See the City of Pasadena staff directory for current department numbers. If a burst pipe has already soaked a wall or floor, the Pasadena burst pipe response guide covers what to do next while you wait for a provider.
- Use your home's main shut-off valve if you can reach it safely; do not force a valve you cannot operate.
- Call Pasadena Public Works, 713-475-7836, for city Public Works questions.
- No after-hours water emergency number is published; for danger to life, call 911.
- Outside Pasadena city limits, contact the county office for your address instead of the city.
Floodplain Rules and Building Permits in Pasadena
Floodplain rules and building permits in Pasadena run through Engineering and Permits, not through Public Works. Contact the Engineering Department before work that touches the floodplain, and the Permit Department before framing, electrical or plumbing repairs that follow water damage.
- Floodplain requirements, flood maps and elevation information: City of Pasadena Engineering Department, 713-475-7835.
- Building permits: Permit Department, 713-475-5575, permitdept@pasadenatx.gov.
- The city adopted the 2024 International Building, Residential, Mechanical and Plumbing Codes, effective February 2, 2026; ask the Permit Department which of your repairs need a permit under the current codes.
- Outside Pasadena city limits, the county office for your address handles permits instead of the city.
Ask the Permit Department, 713-475-5575 or permitdept@pasadenatx.gov, whether your specific repair needs a permit before you start work; requirements can vary by the scope of the job. The city's Permits & Licenses page lists current code adoption details, and the Flood Information and Preparedness page covers floodplain requirements.
Emergency Management and Storm Alerts
Pasadena's Office of Emergency Management, at 1201 Davis St., handles emergency information and assistance at 713-475-5588. The city links Ready Pasadena Alerts from its website for storm and flood notifications, and the Engineering Department, 713-475-7835, can confirm whether your address sits in a mapped flood zone before severe weather arrives.
- Emergency Management: 713-475-5588, 1201 Davis St.
- Ready Pasadena Alerts: the city's alert system, linked from the city's website.
- Check your flood zone with the Engineering Department, 713-475-7835.
See the city's Emergency Management page for alert sign-up and storm information. For what to do once a storm has already flooded your home, see the Pasadena storm and flood cleanup guide, which covers documentation, mold risk and rebuilding permits.
If You're Outside Pasadena City Limits
City departments listed on this page only serve addresses inside Pasadena's city limits. If your address is outside the city, the county office for your address, not the City of Pasadena, handles your floodplain, permit and utility questions, and its contact information will differ from what is listed here.
- Check your address against Pasadena's city limits before you call a city department.
- Outside the city, ask the county office for your address for floodplain, permit and utility contacts.
- City departments on this page serve addresses inside Pasadena's city limits only.
If That Did Not Work
If a call does not go through, you have other options. Try the same number again, try a different department that can point you the right way, and know who to contact if neither works. This page does not predict how busy any line will be; it lists what to try next.
- Try again: call back if the line was busy.
- Try another route: if your issue is water billing rather than an emergency, call Water Billing at 713-475-5566 instead of Public Works.
- Who to contact: for a dangerous situation call 911; for an unresponsive insurer, the Texas Department of Insurance consumer help line is 800-252-3439.
If your insurer itself is the one not responding, the Texas Department of Insurance takes consumer complaints.
Frequently Asked Questions
What number do I call for a Pasadena water or sewer problem?
Does the city publish an after-hours water emergency number?
Where can I check my property's flood zone in Pasadena?
Who issues building permits after water damage repairs?
How do I sign up for Pasadena's emergency alerts?
What if my address is outside Pasadena city limits?
When should I call my insurer relative to the restoration provider?
Water in your home right now?
See who to call first in Pasadena, how to reach your water provider, and how to check your flood zone.
Who to Call First in Pasadena